Responsibilities:

• Conduct weekly rent collection calls and prepare reporting of tenant follow-up efforts.
• Support PM with scheduling, creating and managing the life cycle of maintenance requests daily.
• Coordinate with the facilities team, tenant, and third-party vendors to perform maintenance at the properties.
• Assist tenants with rent relief program applications as well as subsidy renewals, i.e. SCRIE, DRIE, and Section 8.
• Respond to tenant calls, messages, and emails in a timely fashion.
• Manage filing of both physical and electronic documents.
• Schedule and coordinate meetings, including preparation and distribution of agenda and meeting minutes.
• Work with APM to draft, prepare and distribute all correspondences in regards to building changes, updates, utility shutdowns, and property information.
• Prepare all annual registrations.
• Maintain the accuracy of building and tenant files.
• Periodic auditing of tenant files.
• Track and file all contracts and insurance certificates.
• Send tenant welcome package (email and printed version in unit before arrival).
• Weekly updates on Group Master Tracker
• Support APMs in projects and daily tasks.
• Support APM with HPD violation corrections and certifications.
• Update company shared sheets for the group.
• Participate and contribute to all training and development.
• Stay up to date on new regulations and housing policies.
• Assist with special projects as needed.
• Deliver exceptional customer service.

Qualifications, Characteristics & Other:

• Minimum of 3 years of customer service or administrative experience
• Excellent organizational and time management skills
• Ability to build rapport with tenants/clients
• Ability to multitask and prioritize
• Excellent written and verbal communication skills
• Punctual/Reliable/Professional
• Positive attitude
• Strong attention to detail
• Proactive vs. reactive
• Strong overall character

Schedule:

• 8-hour shift
• Monday to Friday
• Night shift

Compensation and Benefits Package:

• Competitive salary package
• 13th month pay
• Performance bonus
• Free medical insurance

Experience: Administrative: 3 years (Preferred)